Return Policy

Refund Eligibility

To qualify for a refund, items must:

• Be unused and in original condition
• Include original packaging and tags
• Be accompanied by proof of purchase
• Be returned within the stated return window

Return Timeframe

Customers may request a return within 30 days from the date of delivery. Refunds are processed within 5–10 business days after we receive and inspect the returned item.

Return Requirements

Before shipping your item back, please ensure:

• The item is securely packaged to prevent damage
• Your order number is clearly included
• All accessories or complimentary items are enclosed

Exceptions

The following items are not eligible for return:

• Final sale or clearance products
• Personalized or custom-made items
• Items damaged due to misuse or improper handling

How to Request a Return

1. Email our support team
2. Provide your order number and reason
3. Receive return authorization
4. Ship the item using the provided instructions

Customer Support

Our team is available Monday–Friday, 9:00 AM – 6:00 PM (EST).

Email: [email protected]
Phone: +1 (800) 482-9134
Address: 214 Willow Crest Avenue, Suite 300, Charleston, SC 29403, USA

Refund Method

Approved refunds will be issued to the original payment method. Depending on your financial institution, funds may take an additional 3–7 business days to reflect in your account.